Last updated: September 19, 2026
60-Day Returns
You may request a return within 60 days after delivery. To qualify for a change-of-mind return, the product must be unused, uninstalled, and returned with its original components and packaging. All returns are subject to inspection.
For hygiene reasons, products that have been installed or used are not eligible for change-of-mind returns.
Return Shipping
The customer is responsible for return shipping costs for an eligible non-defective return unless GAICOM confirms otherwise in writing.
If an item arrives damaged, is incorrect, or has a verified defect, GAICOM will cover the applicable return or replacement shipping cost.
Damaged or Incorrect Items
Report a damaged or incorrect item to support@gaicom.com within 7 days after delivery. Include your order number and clear photos or video showing the issue. Please keep the product and packaging while the claim is reviewed.
Refunds
After an eligible return is received and inspected, an approved refund will be issued to the original payment method. The time required for the refund to appear depends on the payment provider or financial institution.
2-Year Limited Warranty
GAICOM products are covered by a 2-Year Limited Warranty from the date of delivery for verified manufacturing defects and functional failures under normal residential use. Proof of purchase is required.
The warranty does not cover improper installation, misuse, abuse, negligence, unauthorized repair or modification, normal wear and tear, accidents, natural disasters, or other external causes.
Contact
Before returning a product, contact support@gaicom.com for return instructions. Do not send a product back without authorization.
This policy does not limit rights that cannot be excluded under applicable law.